Privacy Policy

Cascade Studio LLC and its Group companies (hereafter, “ Cascade”, "we", "us", or "our")

At Cascade Studios, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR, PECR, and UAE data protection law. We are committed to handling your data transparently and responsibly.

We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and, where applicable, the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

We use your personal data for the following purposes:            
- To operate and maintain our website and services            
- To respond to your enquiries and communications            
- To send you information about our services, where you have opted in            
- To improve our website through analytics and usage monitoring            
- To comply with legal obligations and enforce our terms            
- To prevent fraud and ensure the security of our systems            
- To notify you about changes to our services or policies

Data Controller
‍Cascade Studio LLC and its Group companies is the data controller responsible for your personal data. This means we determine the purposes and means by which your personal data is processed.
‍

We do not collect any special categories of personal data (such as data about racial or ethnic origin, health, or biometric data) unless explicitly required and with your explicit consent.

How We Use DataWe use your personal data for the following purposes:            
- To operate and maintain our website and services            
- To respond to your enquiries and communications            
- To send you information about our services, where you have opted in            
- To improve our website through analytics and usage monitoring            
- To comply with legal obligations and enforce our terms            
- To prevent fraud and ensure the security of our systems            
- To notify you about changes to our services or policies

Cookies
‍We use cookies in line with UK PECR. Non-essential cookies require consent. Please see our Cookies policy on our website.

‍International Transfers
‍Transfers outside the UK are safeguarded using appropriate mechanisms such as IDTA or equivalent safeguards.

Sharing Your Data
‍We do not sell, rent, or trade your personal data. We may share your data with:   
- Service providers and processors who assist in operating our website and services,
under strict data processing agreements            
- Professional advisers including lawyers, auditors, and insurers            
- Regulatory authorities, law enforcement, or courts where required by law            
- Business successors in the event of a merger, acquisition, or asset sale

All third parties with whom we share data are required to respect the security of your personal data and treat it in accordance with applicable data protection law.

Data Retention
‍We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

In general, we retain contact enquiry data for up to 3 years, and technical/usage data for up to 26 months.

Your Rights 
‍Depending on your location and applicable law, you may have the following rights regarding your personal data:

- Right of Access — to obtain a copy of the personal data we hold about you            
- Right to Rectification — to request correction of inaccurate or incomplete data            
- Right to Erasure — to request deletion of your personal data in certain circumstances            
- Right to Restrict Processing — to request we restrict how we use your data            
- Right to Data Portability — to receive your data in a structured, machine-readable format            
- Right to Object — to object to processing based on legitimate interests or for direct marketing            
- Right to Withdraw Consent — to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in the Contact section. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Complaints (UK Specific)
‍UK users have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

‍Security
‍We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include encryption, access controls, and regular security reviews.However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children's Privacy
‍Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Changes to This Policy
‍We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will indicate the date of the most recent revision at the top of this page. Where changes are material, we will make reasonable efforts to notify you.Your continued use of our website after any changes constitutes your acknowledgment of the revised Privacy Policy.

Governing Law
‍Governed by England & Wales law and UAE law where applicable.

‍Contact
‍Cascade Studios LLC
Sharjah Media City, Sharjah, UAE